The short answer
A charge for VIASAT* INFLIGHT WIFI represents satellite internet access purchased during a commercial airline flight operated by Viasat, Inc.
Why it shows up like this
A charge appearing on your bank statement as VIASAT* INFLIGHT WIFI indicates a purchase for Viasat In-Flight Satellite Wi-Fi Access provided by Viasat, Inc. during a commercial airline trip. Major domestic and international carriers partner with this satellite communications company to deliver reliable internet browsing and media streaming capabilities to passengers while in transit across long distances.
These transactions post to credit or debit accounts shortly after a flight concludes, depending on batch processing schedules for onboard payment systems. Travelers usually incur this fee by navigating to the airline captive portal on a personal smartphone, tablet, or laptop, selecting an hourly or full-flight data package, and submitting credit card credentials while airborne to maintain connectivity.
If you spot this entry and do not recognize the travel date, verify whether a family member borrowed your payment card during a recent trip. When technical outages disrupt your connection or an unexpected fee occurs, review your digital purchase receipts and contact customer support or your card issuer to request a refund or investigate potential fraud. Reviewing your financial statements regularly protects you against unauthorized transactions and ensures complete account transparency across all connected banking services.
Common reasons for this charge
- You connected to the aircraft Wi-Fi network and purchased an hourly, full-flight, or streaming internet pass.
- A family member or child connected a personal device to in-flight Wi-Fi using your saved card.
- An in-flight browsing session was authorized through the airline captive portal.
How to locate the invoice and cancel
- Check email for Viasat receipt Search your inbox for an automated digital receipt sent from support@viasat.com at time of purchase.
- Review flight Wi-Fi portal Visit the airline in-flight portal page to view active device sessions and account credentials.
- Contact Viasat Inflight Support Submit a support request at viasat.com/support or email inflight-support@viasat.com.
Frequently Asked Questions
Can I get a refund if in-flight Wi-Fi did not work?
If the satellite Wi-Fi connection was unavailable or disrupted during your flight, you can submit a refund request to Viasat with your flight details and purchase receipt.
Is Viasat in-flight Wi-Fi a recurring subscription?
Flight session Wi-Fi passes are single one-time transactions, though airline-specific monthly passes may renew until cancelled.
Dispute Rights & Fraud Prevention
If you did not fly on a commercial airline on the charge date, check whether someone else had access to your payment card details.
If the transaction is unrecognized, contact Viasat customer support and submit a billing dispute with your card issuer within 60 days.
How do I request a refund for non-functioning Wi-Fi?
Email Viasat Inflight Support at inflight-support@viasat.com with your flight number, date, airline, and transaction reference code.
How long does a refund review take?
Viasat typically processes approved in-flight internet refund requests within 5 to 7 business days back to the original card.
Independent reference — not affiliated with Viasat, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Viasat In-Flight Connectivity Overview https://www.viasat.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges