What is the ATTIO* MODERN CRM charge?

Why it shows up like this

A charge listed as ATTIO* MODERN CRM on your statement comes from Attio Ltd, a cloud software provider headquartered in London. This charge represents billing for the Attio Data-Driven CRM & Pipeline Platform, a workspace used by sales teams and tech startups to manage customer deals, email synchronization, and contact records. Depending on your bank, the line item may also appear as ATTIO LTD, ATTIO LONDON, or ATTIO.COM.

Attio structures its software pricing on a per-seat recurring subscription model. The company offers paid tiers such as the Plus plan at $34 per user per month, and the Pro plan at $68 per user per month. An entry of $68.00 typically indicates a single user license on the Pro tier or two seats on the Plus plan. If your team signed up for a 14-day free trial, the platform automatically converts to a paid monthly plan once that trial window ends unless an administrator cancels it beforehand. Charges can also jump unexpectedly if a workspace admin adds extra team members, since Attio recalculates and bills seat additions immediately.

Because business CRM tools are often expensed or managed across departments, check with your sales leads, founders, or colleagues before filing a fraud report. If you manage the workspace, log in at app.attio.com and review your billing settings. You can download itemized PDF receipts showing the exact user seats tied to the charge. If you no longer need the paid features, downgrade your workspace to the free tier to stop future billing cycles.

Attio subscriptions are generally non-refundable once processed. When you downgrade or cancel your subscription, your access continues until the current billing cycle expires, but the company does not issue prorated refunds for mid-month cancellations. If nobody in your organization authorized the account and an unknown party used your card details, contact your bank immediately to dispute the unauthorized charge and block further transactions from Attio Ltd.

Don’t recognize it? Common scenarios

Unfamiliar software subscriptions often trace back to forgotten software evaluations or corporate card usage. Business development reps or engineering teams frequently test new CRM workflows and connect a credit card to unlock advanced API limits or enriched customer attributes.

• A sales or business development lead invited new team members into the Attio workspace.
• An ongoing monthly or annual team CRM plan renewed on the company card.
• A 14-day Pro trial converted into a paid subscription upon trial expiration.

How to locate the invoice and cancel

To inspect your current billing details or download tax invoices, you must sign in with workspace administrative rights. Follow these steps to adjust your account tier.

1. Log in to Attio App Open app.attio.com and sign in with your work email or Google/Microsoft SSO.
2. Inspect Workspace Billing review to Workspace Settings > Billing to review user seats and download past PDF invoices.
3. Downgrade to Free Tier Select Change Plan and switch to the Free Plan (up to 3 seats) to halt recurring monthly fees.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you confirm that neither you nor anyone on your team signed up for Attio Ltd, your payment card number may have been compromised in an outside data breach. Fraudsters occasionally test stolen credit card details on software-as-a-service platforms with low initial signup friction.

Under federal consumer banking rules, including the Fair Credit Billing Act, you have the right to dispute charges made without your consent. Notify your bank within 60 days of the statement date. Your card issuer can cancel the compromised card number, reverse the unauthorized charge, and issue a replacement card.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Attio CRM Pricing & Plan Comparison https://attio.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov