What is the AURA* IDENTITY THEFT charge?

Why it shows up like this

A line item on your bank statement reading AURA* IDENTITY THEFT represents a subscription payment processed by Aura Sub, LLC. This company provides consumer cybersecurity tools bundled together under the Aura Digital Security & Identity Protection platform. The service monitors credit bureau files and alerts users to data breaches.

The charge typically shows up as a monthly or annual recurring payment. Monthly individual plans usually cost around $12 to $15, while couple and family plans range from $20 to $37 each month. Annual plans bill as a single lump-sum charge ranging between $120 and $300 once per year. Many cardholders sign up for a 14-day promotional free trial or receive a discounted introductory rate through an employer wellness benefit or affiliate partnership. Once that promotional period ends, Aura Sub, LLC automatically renews the account at the full standard rate, resulting in an unexpected statement charge.

If you recognize the service and wish to manage your membership, sign in to your dashboard at my.aura.com. Open the Membership & Billing section under Account Settings to inspect your renewal dates, plan tier, and stored payment methods. You can cancel recurring billing directly through the web portal or by calling Aura support at 1-833-552-8721. Aura maintains a 60-day money-back guarantee on annual plans, so if your annual renewal just processed, request a full refund promptly.

Seeing a charge descriptor mentioning identity theft protection when you never registered for the service can be alarming. First check whether a spouse or household member purchased family protection to cover shared devices. If no one in your home authorized the transaction, your payment details may have been compromised and used by an unauthorized party. Contact your financial institution immediately to report the fraudulent charge, initiate a dispute, and obtain a replacement card.

Common reasons for this charge

Subscription charges from Aura Sub, LLC usually occur on automated monthly or annual renewal schedules. The most frequent unexpected charges happen when introductory promotional periods or two-week free trials expire.

• An ongoing monthly or annual Aura individual or family protection plan renewed.
• A 14-day free trial concluded and converted into a paid subscription.
• An annual subscription renewed automatically on the account anniversary.

How to locate the invoice and cancel

You can locate your billing receipts and manage your subscription status online without waiting on hold. Use the following steps to review your membership details.

1. Sign in to Aura Visit my.aura.com and log in with your account credentials.
2. Access Membership Settings Go to Account Settings > Membership & Billing.
3. Cancel Plan Select Manage Plan and choose Cancel Membership, or phone Aura support at 1-833-552-8721.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you did not enroll in Aura, check whether someone in your household activated a protection plan for shared family devices. Family plans frequently cover multiple phones and laptops under a single billing contact.

When an account cannot be tied to any household member, your payment card has likely been compromised. You can dispute unauthorized transactions with your card issuer under Regulation Z and the Fair Credit Billing Act. Submit your dispute within 60 days of the statement date to receive a temporary credit during the investigation.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Aura Terms of Service & Money-Back Policy https://www.aura.com
• FTC: How Identity Theft Monitoring Works https://consumer.ftc.gov