What is the AVG* TECHNOLOGIES charge?

Why it shows up like this

A charge listed as AVG* TECHNOLOGIES on your credit card or bank statement points to software purchased from AVG Technologies / Gen Digital. Gen Digital is the parent company behind cybersecurity brands including AVG, Norton, and Avast. This transaction covers security software such as AVG Internet Security & TuneUp, AVG AntiVirus Pro, or AVG Secure VPN. On credit card billing statements, the descriptor often appears as AVG* TECHNOLOGIES, AVG E-COMMERCE, or AVG.COM.

This charge most frequently catches cardholders off guard because of automatic annual subscription renewals. When you buy antivirus protection or download a free trial on a Windows PC or Mac, you agree to recurring annual billing. After the initial promotional term ends, usually after twelve months, the subscription automatically renews at standard retail rates between $46.99 and $69.99 per year. A family member might have installed AVG TuneUp to speed up a slow laptop, or an old laptop you no longer use may still have an active paid license linked to your payment card.

To manage or stop the billing, log in directly to your user portal at myaccount.avg.com using the email address you gave during purchase. Open the My Subscriptions section to view your active software licenses, upcoming billing dates, and payment options. Click Unsubscribe under the active plan to stop future automatic charges. If the charge posted within the last 30 days, AVG offers a 30-day money-back guarantee for annual renewals. You can submit a refund request through support.avg.com without paying cancellation penalties.

Don’t recognize it? You might still

Several common situations explain why this renewal appeared on your recent statement.

• An annual AVG Internet Security license renewed automatically.
• An introductory discount ended after 12 months.
• AVG TuneUp was installed to clean up an older Windows PC.

What to do, in order

Follow these steps to check your subscription status and turn off recurring billing.

1. Sign in to AVG Account Open myaccount.avg.com and log in with your account email.
2. Access My Subscriptions review to My Subscriptions to review active products and renewal details.
3. Cancel Auto-Renewal Click Unsubscribe under the product card to stop recurring credit card billing.

Quick questions

Common questions regarding AVG billing cycles, free tiers, and refund requests.

Dispute Rights & Fraud Prevention

If you never purchased an AVG product or authorized someone in your home to install security software, your card details may have been compromised. Contact AVG customer support at support.avg.com first to look up the transaction by credit card number and request an immediate cancellation and refund. Legitimate vendors can locate the account associated with the charge and release the funds back to your bank.

Under the Fair Credit Billing Act, you have 60 days from the statement date to dispute unauthorized transactions with your card issuer. Reach out to your card issuer fraud department if AVG cannot locate the charge or refuses your refund request. Your bank can reverse the transaction and issue a replacement card to block future unauthorized software billings.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• AVG Billing & Subscriptions FAQ https://support.avg.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov