What is the CANVA* DESIGN TEAMS charge?

Why it shows up like this

CANVA* DESIGN TEAMS is a billing descriptor from Canva Pty Ltd, the Australian-founded graphic design platform used widely by marketing teams, social media managers, small business owners, and freelancers. Canva for Teams is the multi-seat version of Canva Pro that lets groups collaborate on presentations, social graphics, videos, and brand kits from a shared workspace. When a team admin purchases or renews a Canva for Teams subscription, the charge posts to whatever card is on file in the billing settings and appears on statements as CANVA* DESIGN TEAMS. You may also see CANVA PTY LTD or CANVA PRO on different card networks.

Billing amounts depend on the plan and number of seats. Canva Pro for a single user runs $14.99 per month or $119.99 per year. Canva for Teams starts around $10 per user per month when billed annually, so a team of five would see roughly $50 per month or $500 per year. One of the most common triggers for a surprise charge is a 30-day Canva Pro free trial that converts to a paid plan automatically when the trial period ends. New team members added to an existing workspace also increment the per-seat charge at the next billing cycle.

To investigate this charge, log into canva.com with your work email and go to Settings, then Billing and plans. That page shows your current plan, the number of seats active, and your full invoice history with PDF downloads. If you want to cancel, click the three-dot menu next to your plan and select Cancel subscription — your access continues through the end of the paid period. Annual Canva plans are refundable within 14 days of the charge if you contact support promptly. For personal accounts you do not recognize, check whether a colleague or household member signed up using your card, then contact Canva support at canva.com to identify the account.

Don't recognize it? Common scenarios

• A marketing or social media team member added new colleagues to a Canva for Teams workspace.
• A 30-day Canva Pro free trial converted to a paid recurring subscription.
• An annual Canva design subscription auto-renewed.

How to locate the invoice and cancel

1. Sign in to Canva Web App Go to canva.com and log in with your primary email or team account.
2. Review Account & Billing Click on the gear icon (Settings) > Billing & plans to view team member seats and invoices.
3. Cancel Subscription Click on the three dots next to your plan and select Cancel subscription to downgrade to the free tier.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If no one on your team recognizes this Canva for Teams charge, check whether a former employee or contractor set up a workspace under your company card before offboarding.

For charges you cannot trace to any account, contact your bank to dispute and simultaneously reach Canva support at canva.com to have the account identified and closed.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Canva Pricing and Plans https://www.canva.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov