What is the CHECKLY* SYNTHETIC charge?

Why it shows up like this

A charge listed as CHECKLY* SYNTHETIC on your bank or credit card statement originates from Checkly Inc. This software provider specializes in Checkly Synthetic API & Playwright Browser Monitoring. Engineering teams use the platform to run automated browser checks and API tests around the clock, catching broken user journeys and service outages before customers notice them.

Most subscriptions bill automatically every month or year through Stripe. Checkly provides a limited free Hobby plan, but growing development teams frequently upgrade to the paid Team plan, which begins at $80.00 per month. If your statement reflects $80.00 or a higher tiered amount, someone on your engineering staff selected a paid plan to support higher check volumes and shorter check intervals.

Unexpected charges from this descriptor often happen when a developer sets up synthetic monitoring for a work project using a corporate credit card. In other cases, automated testing configured within a continuous delivery pipeline exceeds free check limits, prompting an automatic account upgrade. Annual plan renewals can also trigger an unexpected billing notification if team members forgot the renewal date.

To identify who authorized the expense, check with your engineering team leads or IT department to locate your organization's Checkly workspace. You can review invoices or cancel the plan by logging into app.checklyhq.com and opening the Plans & Billing section. If nobody at your company claims the subscription and you suspect unauthorized card use, contact Checkly support directly and notify your financial institution to dispute the transaction.

Don’t recognize it? Common scenarios

Because Checkly provides developer infrastructure tools, charges are often initiated by technical staff rather than corporate finance teams. The following situations explain why this descriptor appears on company and personal statements:

• An engineering team upgraded to the Team or Enterprise tier to run browser checks every 1 to 5 minutes.
• An automated CI/CD pipeline triggered synthetic testing across staging and production URLs.
• An ongoing annual synthetic monitoring plan renewed.

How to locate the invoice and cancel

Account administrators can view itemized billing receipts and adjust subscription tiers directly inside the Checkly dashboard. Follow these steps to access your account history or downgrade your subscription:

1. Log in to Checkly App Open app.checklyhq.com and sign in with your GitHub or work email.
2. Open Account & Billing review to Settings > Plans & Billing to view run usage and download Stripe invoices.
3. Downgrade to Free Hobby Plan Select Change Plan and switch to the Hobby tier to stop ongoing charges.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If no one on your team authorized the CHECKLY* SYNTHETIC charge, you have legal protections under the Fair Credit Billing Act for credit cards and Regulation E for debit cards. Contact Checkly Inc. through their support portal to request transaction details and verify the registered email address.

If the charge is confirmed fraudulent, contact your bank or credit card company immediately to dispute the transaction and request a new card number. Billing disputes must be filed within 60 days of your statement date to preserve your federal chargeback protections.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Checkly Pricing & Synthetic Monitoring Overview https://www.checklyhq.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov