The short answer
This charge is for a recurring subscription or one-time purchase from Cocofloss. It typically appears when an auto-refill plan processes a new shipment or a direct purchase is finalized.
Why is Cocofloss charging my card?
COCOFLOSS INC on your credit card statement means a transaction was completed through the Cocofloss Inc. direct-to-consumer website, cocofloss.com. Cocofloss sells flavored dental floss, oral care accessories, and bundled subscription boxes designed for regular refill delivery. The most common cause of an unexpected charge is an active auto-refill subscription that ships on a set schedule — often every one to three months — and bills your card automatically without sending a separate reminder.
Customers frequently forget they enrolled in the auto-refill program because the shipment intervals are long enough that the previous box is well underway before the next charge posts. If you recently received a package in the mail, that billing descriptor directly matches that shipment. A Cocofloss Cocofloss Order charge around $35 typically covers a multi-pack bundle under an active subscription plan.
If you do not recall signing up, check whether a household member placed an order, or look for a welcome confirmation email from Cocofloss in your inbox. You can log in at cocofloss.com to view your order history and confirm exactly what was shipped and when. If the charge is completely unrecognized and no one in your household ordered, contact Cocofloss customer service first, then dispute with your card issuer if needed.
Is Cocofloss an automatic subscription?
Yes, many Cocofloss products are sold as subscriptions that automatically rebill and ship at regular intervals unless explicitly canceled.
Can I pause my Cocofloss deliveries?
Yes, you can pause or delay upcoming shipments by logging into your online account portal and adjusting the delivery schedule.
How to cancel Cocofloss auto-refill
Stopping future Cocofloss charges requires accessing their customer portal before the next scheduled billing date. Once a charge has already posted, the order has likely entered the fulfillment stage and may be difficult to intercept.
Check your email for any upcoming shipment notifications — these provide a brief window to modify or cancel the order before the card authorization is captured.
- Log in Sign in to your Cocofloss account on their official website.
- Manage Subscriptions review to the 'Manage Auto-Refills' or subscriptions section.
- Cancel Select the active plan and choose the cancellation option.
Does Cocofloss offer refunds?
Refunds are generally provided for unopened, unused products returned within their specified window, minus any shipping fees.
How do I contact Cocofloss support?
You can reach their support team via the contact form on their website or by emailing their dedicated customer service address.
Independent reference — not affiliated with Cocofloss. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Cocofloss Terms https://cocofloss.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges