The short answer
A transaction for COVERWALLET* AON INS represents a commercial insurance policy premium (General Liability, Workers' Comp, Cyber) placed through CoverWallet (an Aon company).
Why it shows up like this
A descriptor reading COVERWALLET* AON INS on your credit card or commercial bank account is a business insurance billing from Aon plc / CoverWallet. CoverWallet operates as a digital broker connecting enterprises and small business owners with national underwriters such as Chubb or Liberty Mutual. Operating as CoverWallet Commercial Insurance Brokerage (Aon), the service simplifies securing commercial policies, comparable to specialized business insurance platforms like Hiscox or Next Insurance.
This payment appears either as an initial policy purchase or as an automated monthly installment premium. Small business insurance policies for general liability, professional indemnity, and commercial property typically bill across split monthly schedules or annual lump sums. The charge can also stem from policy endorsement adjustments, certificate processing fees, or automated policy renewals that occur at the end of a 12-month coverage term.
To review your active insurance binders and payment schedules, log into your policyholder dashboard at app.coverwallet.com and select My Policies. If you need to cancel a policy or update payment methods, you must coordinate directly with your assigned broker at 1-877-960-0777, because cancellations require carrier notice and formal policy discharge paperwork. If your business never authorized commercial coverage through CoverWallet and suspect identity compromise, contact their support agents immediately and dispute the unauthorized charges through your commercial card provider.
Common reasons for this charge
- A monthly insurance premium installment for small business coverage.
- An annual policy renewal for General Liability, Property, or Professional Liability.
- A certificate of insurance or specialty policy endorsement fee.
How to locate the invoice and cancel
- Sign in to CoverWallet Dashboard Go to app.coverwallet.com and log in with your business credentials.
- Access Policies review to My Policies to view the underwriting insurance carrier and billing breakdown.
- Contact Broker Call CoverWallet customer support at 1-877-960-0777 to modify coverage or initiate cancellation.
Frequently Asked Questions
Is CoverWallet an insurance carrier?
CoverWallet is an online commercial insurance brokerage operated by Aon plc. The underlying insurance risk is underwritten by national carriers like Chubb or Travelers.
How do I cancel my CoverWallet policy?
Contact your CoverWallet agent at 1-877-960-0777 to submit written cancellation to the carrier for a prorated refund.
Dispute Rights & Fraud Prevention
If your business did not authorize coverage through CoverWallet, contact their support and your commercial card issuer.
Commercial card disputes must be submitted within 60 days under the Fair Credit Billing Act.
How do I contact CoverWallet support?
Call 1-877-960-0777 or email support@coverwallet.com.
How long does a card issuer take to resolve a billing dispute?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Aon plc / CoverWallet. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CoverWallet Terms of Service https://www.coverwallet.com
- SBA: Commercial Insurance Requirements https://www.sba.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges