The short answer
A charge from CRAFT.DO* COLLABORATE corresponds to structured document writing, visual knowledge bases, or Business team seats from Lukacs Labs Inc. (Craft Docs).
Why it shows up like this
A billing line reading CRAFT.DO* COLLABORATE on your credit card or bank account indicates a software charge from Lukacs Labs Inc., the creator of Craft Docs Visual Writing & Team Knowledge Platform. Craft operates as a modern note-taking, structured document editor, and team collaboration workspace across macOS, iOS, Windows, and web browsers. If you or a colleague uses Craft to publish documents or organize company documentation, this transaction pays for an active software license.
This charge appears because an account renewed its monthly or annual subscription, or someone added paid member seats to an existing workspace. Craft offers paid plans such as Craft Plus, Family workspaces, and Craft Business billed at per-user monthly or annual rates. Common billing triggers include annual renewals rolling over automatically, a free trial transitioning into a paid membership, or team administrators inviting new collaborators whose seats immediately register on the account payment method.
To verify or cancel this recurring billing, sign in to your workspace at docs.craft.do and navigate to Space Settings, then open the Subscription tab. You can inspect past invoices, remove extra seats, or downgrade to the free Starter tier to halt future charges. If neither you nor anyone on your team authorized the payment, contact Craft support directly at support@craft.do or ask your card issuer to block future transactions.
Don’t recognize it? Common scenarios
Unrecognized charges often stem from forgotten auto-renewals or workplace invites. Check whether another family member or coworker added paid collaborator seats to a shared workspace.
- An ongoing annual Plus or Business workspace subscription renewed automatically on the credit card.
- An Apple App Store or Mac App Store subscription renewed.
- Additional team members were invited to collaborate on a private space.
How to locate the invoice and cancel
- Log in to Craft Open docs.craft.do or launch the Craft desktop app and sign in.
- Review Space Settings & Billing review to Space Settings > Subscription to view active plan details and receipts.
- Downgrade to Starter Plan Select Change Plan and choose the Free Starter plan to stop future billing.
Frequently Asked Questions
What is included in the Craft Starter tier?
The Starter tier allows creating up to 1,500 blocks of content with 1 GB of storage and basic export capabilities.
Can I receive a refund from Craft Docs?
Web subscriptions may request a refund within 14 days of purchase by contacting support@craft.do.
Dispute Rights & Fraud Prevention
Under the Fair Credit Billing Act, you have up to 60 days from the statement date to dispute unauthorized transactions with your card issuer. Before filing a chargeback, consider reaching out to Lukacs Labs Inc. support, as software vendors can often issue prompt refunds for unintended annual renewals.
Independent reference — not affiliated with Lukacs Labs Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Craft Docs Pricing & Feature Overview https://www.craft.do
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges