The short answer
HERS* TELEHEALTH denotes recurring deliveries of hair regrowth kits, skincare regimens, mental health medications, or weight management plans from Hers.
Understanding your Hers charge
The line item HERS* TELEHEALTH on your credit card or bank statement points directly to Hers Telehealth & Wellness, a direct-to-consumer digital health platform operated by Hims & Hers Health, Inc. Hers provides women's healthcare services, offering medical consultations and prescription treatments for hair regrowth, specialized skincare, and weight management. When you sign up for a treatment plan, the service operates on a recurring membership model where doctor consultations and pharmaceutical fulfillment are bundled into an ongoing subscription.
This charge appears whenever an automatic refill cycle triggers. Most treatment plans renew on a monthly, bimonthly, or quarterly schedule, depending on the prescription cadence established during your medical intake. The billing system charges your payment method several days before the dispensing pharmacy prepares and ships your medication box. If you recently used a promotional trial discount, the recurring billing amount will increase to the standard retail rate once that introductory period expires.
To review or manage your account, sign in at forhers.com and check your active subscriptions under your profile. You can modify delivery dates or cancel recurring renewals directly from the dashboard, provided you make changes at least 48 hours before the next scheduled refill. Because pharmacy regulations prevent returns on prescription medications once shipped, refunds are rarely granted after an order processes. If nobody in your household initiated care through Hers or brother brand Hims, contact your card issuer immediately to report unauthorized card fraud.
- Hair loss treatment regimen refill (Minoxidil / Biotin / Finasteride).
- Custom prescription skincare or acne formula renewal.
- Mental health medication management subscription.
- Check forhers.com account portal Log in at forhers.com/orders to review upcoming refill dates and tracking numbers.
- Cancel subscription before next refill Manage your active products in account settings to turn off auto-refills at least 48 hours before shipment.
How do I turn off recurring refills on Hers?
Log in at forhers.com, review to Account Settings > Subscriptions, and select Cancel Subscription on the item.
Why did Hims & Hers Health, Inc. charge my card or bank account?
Charges from Hims & Hers Health, Inc. under statement descriptor "HERS* TELEHEALTH" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
Independent reference — not affiliated with Hims & Hers Health, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hers Terms and Conditions https://www.forhers.com
- CFPB: Disputing Medical Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges