The short answer
A charge from HETZNER* ONLINE is a monthly cloud server, storage box, or dedicated server hosting fee from Hetzner Online GmbH.
Why it shows up like this
A charge appearing on your bank statement as HETZNER* ONLINE corresponds to monthly cloud server hosting, dedicated server rentals, or storage box subscriptions from Hetzner Online GmbH. Hetzner is a major European infrastructure provider operating large data centers in Germany, Finland, and the United States.
This charge appears because Hetzner bills customers on a post-paid monthly cycle covering hourly compute usage for virtual private servers, primary IP addresses, and outbound network traffic. Because the company prices services in Euros, currency conversion by your card issuer can also cause slight variations in the billed dollar amount.
To review your itemized charges, log into the Hetzner Cloud Console or customer account portal to download official PDF invoices. If you no longer require the hosting resources, delete your active servers in the console to prevent any future monthly invoices. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Examine these common technical reasons for monthly infrastructure hosting bills.
- A virtual private server (VPS) created in the Hetzner Cloud Console ran during the preceding month.
- A storage box backup subscription was automatically invoiced.
- Currency conversion caused slight variance between the Euro price and the US Dollar posted amount.
How to locate the invoice and cancel
Follow these steps to access your cloud console and terminate active hosting instances.
- Log in to Hetzner Cloud Open console.hetzner.cloud or accounts.hetzner.com.
- Inspect Monthly Invoices Go to Account > Invoices to download itemized PDF invoices for the billing cycle.
- Delete Servers Open your project, select the active server, and click Delete to stop future hourly charges.
Frequently Asked Questions
Read these answers regarding currency exchange rates and stopped server billing policies.
Why does Hetzner bill in Euros on my US statement?
Hetzner is based in Germany and prices its services in Euros (€). Your credit card issuer converts the amount into your local currency, sometimes adding a small foreign transaction fee.
Does Hetzner bill for stopped cloud servers?
Stopped servers continue to hold allocated SSD storage, IP addresses, and RAM reservations, so storage fees continue until the server is deleted.
Dispute Rights & Fraud Prevention
If an unrecognized charge appears on your corporate card, verify infrastructure access with your system administrators.
Submit billing inquiries to your financial institution if unauthorized third-party server deployment is suspected.
Independent reference — not affiliated with Hetzner Online GmbH. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hetzner Accounts & Billing Overview https://docs.hetzner.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges