The short answer
A charge from HIPPO* HOME INSURANCE corresponds to a monthly or annual homeowners, condo, or smart home insurance premium from Hippo Holdings Inc.
Why it shows up like this
Finding HIPPO* HOME INSURANCE on your bank or credit card statement means you have an active property insurance policy or smart home service billed by Hippo Holdings Inc. This descriptor covers homeowners, condo, or landlord insurance premiums, as well as associated smart device monitoring add-ons. Hippo operates as a digital-first property insurer, meaning customers frequently set up automated monthly or annual payments directly through their debit or credit cards.
The appearance of this charge on your statement is typically triggered by your pre-authorized billing schedule, where premium installments are automatically withdrawn on your monthly renewal date or annual billing anniversary. If you recently purchased a new property policy, updated your coverage limits, or added IoT water sensors, the initial binder payment or recurring installment will post under this exact descriptor.
To review your billing history and policy documents, log into the customer portal at myhippo.com or contact their support team directly. If you no longer need coverage or suspect an error in your billing, verify your policy status before requesting a cancellation or filing a bank dispute. Keep in mind that maintaining continuous property insurance is typically required if you have an active mortgage on the home.
Common reasons for this charge
These charges typically stem from scheduled policy installments, annual renewals, or smart home monitoring subscriptions established when you secured your property coverage.
- A scheduled monthly premium payment for an active homeowners or condo insurance policy.
- An annual policy renewal payment charged directly to a payment card.
- A smart home monitoring kit subscription or security device add-on.
How to locate the invoice and cancel
You can easily review your invoices, payment history, and policy details by logging into your online account portal or reaching out to customer care.
- Sign in to Hippo Portal Go to myhippo.com and log in with your policyholder account.
- Review Policy & Billing review to Policy Details > Payments to view premium schedules and invoices.
- Cancel Policy Call Hippo customer care at 1-877-838-8866 to cancel coverage (requires proof of replacement coverage if mortgaged).
Frequently Asked Questions
Reviewing policy details and understanding billing timelines helps ensure your home remains protected without unexpected financial surprises.
Does Hippo issue refunds when canceling home insurance?
Hippo calculates premium on a prorated basis and refunds unearned premium for any prepaid remaining days.
Can I cancel my home insurance if I have a mortgage?
Your mortgage lender requires continuous hazard insurance coverage; ensure replacement coverage is active before terminating a Hippo policy.
Dispute Rights & Fraud Prevention
If you did not purchase a Hippo homeowners policy, contact Hippo support and your bank immediately.
Dispute unauthorized charges under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Hippo customer care?
Call 1-877-838-8866 or email support@hippo.com.
How long do banks take to resolve billing disputes?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Hippo Holdings Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hippo Terms of Service & Policyholder Disclosures https://www.hippo.com
- NAIC: Homeowners Insurance Policy Guidance https://content.naic.org
Reviewed Aug 15, 2026 · high · About UnknownCharges