What is the HIGHTOUCH* DATA SYNC charge?

Why it shows up like this

A transaction appearing on your financial statement as HIGHTOUCH* DATA SYNC represents a software subscription fee for a composable customer data platform and reverse ETL service provided by Hightouch Inc. Data engineering and marketing teams use this tool to sync customer data from cloud data warehouses directly into advertising platforms and business CRMs.

This charge appears on your statement because your company workspace is enrolled in a self-service paid tier, or because your monthly usage crossed into higher pricing tiers based on synced destination volume and active user seats. Subscriptions renew automatically on a recurring schedule unless modified by a workspace administrator.

To review your usage data and manage your subscription, log into app.hightouch.com with administrator credentials and check the billing settings. You can download invoices, adjust destination sync limits, or downgrade your plan to the free individual tier to halt future charges. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? Common scenarios

Review these common triggers for enterprise data sync platform charges on company accounts.

• A marketing team set up ad audience syncs (e.g. Meta Ads, Google Ads) from Snowflake.
• An ongoing self-service Starter or Pro subscription auto-renewed.
• Customer 360 or Match Booster features were enabled.

How to locate the invoice and cancel

Follow these steps to access workspace administrative settings and modify plans.

1. Sign in to Hightouch Workspace Go to app.hightouch.com and log in with your admin credentials.
2. Check Settings & Billing review to Settings > Billing to review sync counts, destination connections, and invoices.
3. Downgrade to Free Tier Click Change Plan to downgrade to the free tier or cancel auto-renewals.

Frequently Asked Questions

Read these answers regarding composable data architectures and free individual account options.

Dispute Rights & Fraud Prevention

If an unrecognized software subscription appears on your company credit card, verify workspace ownership with your data team.

Submit formal billing disputes with your banking institution within standard regulatory windows if unauthorized activity is confirmed.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Hightouch Pricing Plans https://hightouch.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov