The short answer
A charge from IDENTITYFORCE* EZSHIELD corresponds to an identity theft monitoring and credit restoration membership provided by Sontiq, Inc. (a TransUnion company).
Why it shows up like this
A statement entry showing IDENTITYFORCE* EZSHIELD corresponds to an identity theft monitoring and credit restoration membership provided by Sontiq, Inc., a subsidiary of TransUnion. Following corporate acquisitions, billing descriptors frequently combine legacy brand names, meaning charges appear as IDENTITYFORCE* EZSHIELD, SONTIQ*IDFORCE, or TRANSUNION SONTIQ on your bank or credit card statements.
These recurring transactions typically bill on a monthly schedule ranging from $17.95 to $23.95, reflecting ongoing identity protection services, social security number surveillance, and credit bureau alerts. If you recently transitioned from an employer-sponsored wellness benefit to a retail consumer plan, or if an introductory discount period ended, your card will automatically reflect standard monthly pricing.
To verify your active membership or stop future charges, you can sign in to the secure member web portal or contact customer support directly by phone. Should you find this transaction completely unfamiliar and suspect unauthorized card use, contact your financial institution promptly to report the charge and request fraud investigation assistance. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Recurring billing is typically tied to active consumer plans or promotional rate expirations.
- A monthly or annual IdentityForce UltraSecure or UltraSecure+Credit subscription renewed.
- An employer-provided benefit transition converted to an employee-paid retail plan.
- An introductory discount ended after 12 months of service.
How to locate the invoice and cancel
You can inspect past billing invoices and manage account settings through the secure online member portal.
- Sign In to IdentityForce Log in at secure.identityforce.com using your member credentials.
- review to Account Management Click on Settings and view Billing & Subscription.
- Contact Support to Cancel Submit a cancellation request online or phone customer service at 1-877-694-3367.
Frequently Asked Questions
Reviewing cancellation methods and refund policies helps ensure proper account management.
Can I cancel IdentityForce online?
Depending on your plan type, you can cancel via account settings or by calling member support at 1-877-694-3367 during business hours.
Are IdentityForce fees refundable?
Monthly fees are non-refundable. Annual subscriptions may qualify for prorated cancellation depending on account contract terms.
Dispute Rights & Fraud Prevention
If you did not purchase this protection service, verify if a spouse or family member enrolled in credit monitoring.
If the transaction is unrecognized, report it to your card issuer under standard FCBA guidelines within 60 days.
What should I do if this charge is unrecognized?
Call IdentityForce at 1-877-694-3367 to confirm whether an account exists under your name, then contact your bank if fraud is suspected.
How long does a dispute resolution process take?
Under federal law, banks must resolve dispute investigations within two complete billing cycles (up to 90 days).
Independent reference — not affiliated with Sontiq, Inc. / TransUnion. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- IdentityForce Terms of Service https://www.identityforce.com
- CFPB: Understanding Credit Monitoring Services https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges