The short answer
A charge for IDENTITY GUARD* PLAN represents an active identity theft protection and credit monitoring subscription from Aura Sub, LLC (Identity Guard).
Why it shows up like this
A statement entry showing IDENTITY GUARD* PLAN corresponds to an active subscription for credit bureau tracking, dark web monitoring, and identity theft insurance managed by Aura Sub, LLC. Because these protection plans bill on a recurring monthly or annual cycle, cardholders frequently notice charges continuing after an introductory promotional period expires or a trial plan converts automatically into a standard paid membership.
Understanding why this charge appeared usually involves checking whether you or another household member enrolled in credit monitoring online, or whether a family protection bundle was activated. Statement descriptors commonly display variations such as IDENTITY GUARD, IDGUARD*PLAN, or references to the parent entity, making it helpful to cross-reference the transaction amount with current pricing tiers for value or total protection packages.
If you wish to manage your billing or terminate future renewals, you can sign in to your member profile through the official customer web portal to update account settings or submit a cancellation request. Should you discover an unrecognized transaction that was not authorized by anyone in your household, contact your financial institution immediately to dispute the charge and report potential card compromise.
Common reasons for this charge
Most recurring charges stem from automatic membership renewals or trial conversions.
- An ongoing monthly or annual Identity Guard plan (Value, Total, or Ultra) renewed automatically.
- An introductory discount expired, moving the account to standard monthly pricing.
- A family identity protection bundle was activated for multiple household members.
How to locate the invoice and cancel
You can inspect your active billing agreements and cancel recurring renewals directly through your online member dashboard.
- Log in to your account Go to identityguard.com and sign in with your email and password.
- Open Account Settings Click on your profile avatar in the upper right and select Billing & Plan.
- Cancel Auto-Renewal Select Cancel Subscription under your plan details or call customer support at 1-888-567-8688.
Frequently Asked Questions
Reviewing common billing questions helps clarify refund policies and membership access limits.
Does Identity Guard offer refunds after billing?
Annual subscriptions can typically be refunded if requested within 30 days of renewal. Monthly plans remain active until the end of the current billing cycle without partial refunds.
What happens to credit monitoring when I cancel?
Credit bureau alerts and dark web scans terminate at the end of the active paid period, though your login credentials remain accessible for basic account history.
Dispute Rights & Fraud Prevention
If you did not sign up for Identity Guard, someone may have used your credit card to purchase monitoring under another identity.
Review your card statement carefully and contact your financial institution within 60 days to report unauthorized transactions.
How do I report an unrecognized charge?
First confirm whether another household member enrolled in credit protection. If not, contact Identity Guard customer service and your card issuer to dispute the unauthorized transaction under the Fair Credit Billing Act.
How long does a card dispute take to resolve?
Card issuers must acknowledge receipt within 30 days and resolve investigations within two complete billing cycles (not exceeding 90 days).
Independent reference — not affiliated with Aura Sub, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Identity Guard Official Support & Terms https://www.identityguard.com
- CFPB: Identity Theft & Credit Monitoring https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges