The short answer
A charge from KOYEB* CLOUD corresponds to serverless container deployment, microVM compute instances, or global edge routing operated by Koyeb SAS.
Why it shows up like this
A charge from KOYEB* CLOUD corresponds to serverless container deployment, microVM compute instances, or global edge routing operated by Koyeb SAS. This cloud infrastructure platform enables developers to deploy Docker containers and web applications across distributed regions with automated scaling and built-in private networking capabilities.
The billing descriptor typically appears as KOYEB* CLOUD, KOYEB SAS, or KOYEB PARIS on your bank statement. Total charges combine monthly base subscription tiers with usage-based billing calculated per second based on the exact CPU and RAM resources consumed by your active microVM instances, databases, and deployed background workers.
To investigate an unfamiliar charge, sign in to your Koyeb control panel and inspect the billing and invoice history in your organization settings. If you left test services running, delete them immediately to halt ongoing compute accumulation. You can downgrade your plan to the free tier to prevent future base fees, or contact support if billing errors occurred. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Review deployment logs and active microVM instances to determine if a forgotten project generated resource fees.
Check team member access if multiple developers share organization billing credentials.
- A full-stack web service or background worker container was deployed and scaled across global regions.
- An ongoing Pro tier plan renewed automatically on the account card.
- A high-memory or GPU microVM instance accumulated runtime hours.
How to locate the invoice and cancel
Access your organization dashboard to download itemized PDF invoices and verify usage metrics.
Terminating active container services immediately halts all further compute accumulation.
- Log in to the Koyeb Control Panel Open app.koyeb.com and sign in with your GitHub or email credentials.
- Check Billing and Invoices review to Organization Settings > Billing to review resource metrics and past invoices.
- Delete Active Services Go to Services, select the running app, and choose Delete Service to stop all compute charges.
Frequently Asked Questions
Compute billing operates on a second-by-second basis tied directly to active resource allocation.
Downgrading accounts prevents recurring base fees from charging your card.
How does Koyeb bill for microVM compute?
Koyeb bills compute per second based on the CPU and RAM allocation of your active microVM instances. Pausing or deleting services halts compute billing immediately.
Are Koyeb cloud charges refundable?
Koyeb usage-based cloud charges are non-refundable. Downgrading to the Starter plan prevents future base subscription fees.
Dispute Rights & Fraud Prevention
Contact your card issuer if an unauthorized party created an account using your credentials.
Monitor account audit logs regularly to secure cloud assets against unauthorized access.
Independent reference — not affiliated with Koyeb SAS. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Koyeb Pricing & Instance Documentation https://www.koyeb.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges