The short answer
A charge from KUSTOMER* CRM PLATFORM represents Kustomer omnichannel CRM, AI customer service timeline tracking, or contact center agent licenses from Kustomer, Inc.
Why it shows up like this
A charge reading KUSTOMER* CRM PLATFORM corresponds to subscription fees for the Kustomer omnichannel customer relationship management platform operated by Kustomer, Inc. This enterprise software provides businesses with unified customer timelines, conversational support tools, and artificial intelligence automation features designed for modern customer service contact centers.
The billing descriptor appears as KUSTOMER* CRM PLATFORM, KUSTOMER INC, or KUSTOMER APP on corporate credit card statements. Charges reflect per-user monthly or annual agent licenses as well as optional add-ons for artificial intelligence automation and advanced customer data routing across multiple communication channels.
To investigate an unfamiliar charge, sign in to your company Kustomer administrator portal and review the billing settings and active agent seat allocations. If your business no longer uses the platform, contact your customer success representative or submit a cancellation request per your contract terms. For unauthorized charges, contact your bank immediately to dispute unauthorized billing and secure corporate accounts. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Review corporate software subscriptions to see if an administrative team member added paid user seats.
Check whether an annual enterprise service agreement renewed automatically.
- A consumer brand upgraded customer service operations to Kustomer Enterprise or Ultimate.
- An ongoing annual omnichannel CRM agreement renewed automatically.
- Kustomer AI or self-service conversational deflection features were billed.
How to locate the invoice and cancel
Access your administrative dashboard to download itemized PDF invoices for accounting records.
Contact your account executive directly to discuss contract adjustments or non-renewal.
- Sign in to Kustomer App Go to your company's Kustomer URL (yourcompany.kustomerapp.com) and log in as an administrator.
- review to Settings & Billing Go to Settings > Billing to review user agent allocations, active channels, and invoices.
- Contact Account Representative Submit a support case or contact your dedicated customer success manager to adjust agent seats.
Frequently Asked Questions
Kustomer billing depends primarily on the number of active customer support agent seats.
Enterprise agreements require adherence to agreed contractual notice periods for cancellation.
What makes Kustomer different from standard ticketing systems?
Kustomer uses a customer-centric timeline model that unifies all transactions, interactions, and events into a single view rather than discrete tickets.
How is Kustomer billed?
Kustomer is billed per logged-in support agent seat on an annual contract or monthly billing schedule.
Dispute Rights & Fraud Prevention
Report unauthorized corporate card charges to your financial institution without delay.
Maintain strict controls over who holds purchasing permissions for company software tools.
Independent reference — not affiliated with Kustomer, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Kustomer Omnichannel CRM Pricing https://www.kustomer.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges