What is the NEW RELIC* PLATFORM charge?

Why it shows up like this

A charge on your bank statement listed as NEW RELIC* PLATFORM corresponds to application performance monitoring, telemetry data ingestion, or full-platform engineer seat licenses billed by New Relic, Inc.

These charges appear because software engineering teams utilize New Relic's observability platform to track application uptime, server performance metrics, and distributed trace logs across distributed cloud environments. Invoices bill on a consumption model based on gigabytes of ingested telemetry data exceeding the free monthly allowance, alongside active user seat fees for provisioning engineering access.

If you do not recognize this transaction, log in to your corporate account at one.newrelic.com to review your administration console and download itemized PDF billing statements. You can demote user seats or configure data ingestion drop rules to prevent unexpected charges in future billing cycles. Contacting customer support or reviewing internal team rosters is recommended if billing discrepancies or unauthorized seat upgrades arise across your organization. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? Common scenarios

Unrecognized monitoring charges typically stem from automated telemetry spikes or expanded server clusters. Monitoring ingestion limits helps control monthly expenses.

• Data ingestion into the New Relic Telemetry Data Platform exceeded the monthly 100 GB free allowance.
• An engineering colleague was upgraded to a Full-Platform User seat ($49 to $99+/month).
• Automated APM agents collected trace data from newly scaled production servers.

How to locate the invoice and cancel

Accessing the administrative dashboard is required to modify user roles and data caps. Changes apply to future billing periods.

1. Log in to New Relic One Open one.newrelic.com and sign in with your corporate account.
2. View Administration and Invoices Click the user menu in the bottom-left, select Administration, and click Billing to download itemized usage invoices.
3. Downgrade Users or Limit Ingestion Demote Full-Platform seats to Basic users or configure data drop rules to stay within free limits.

Frequently Asked Questions

Understanding consumption pricing models prevents unexpected overages. Setting budget alerts notifies teams before limits are reached.

Dispute Rights & Fraud Prevention

Filing credit card disputes for valid software telemetry consumption without adjusting account configurations will not stop recurring charges. Direct management resolves billing issues.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• New Relic Pricing & Data Ingestion Guide https://newrelic.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov