The short answer
A charge from NGROK* SECURE TUNNEL represents secure ingress tunneling, custom domains, or API gateway subscriptions from Ngrok LLC.
Why it shows up like this
A charge from NGROK* SECURE TUNNEL represents secure ingress tunneling, custom domains, or API gateway subscriptions from Ngrok LLC. Software developers use this service to connect local development environments or IoT devices to public URLs without complex port forwarding.
These charges typically stem from recurring monthly or annual billings for paid plans such as Personal, Pro, or Enterprise tiers. Subscriptions renew automatically unless cancelled prior to the renewal date through the user dashboard.
To locate your invoice and stop future billings, sign in to the Ngrok dashboard online, navigate to billing settings, and select the cancellation or downgrade option. You can also download PDF receipts and review payment history directly from your account page. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Checking development team accounts helps clarify unexpected software subscription renewals.
- A software developer upgraded their account to reserve static domain endpoints or eliminate bandwidth throttling.
- An ongoing personal or pro subscription renewed automatically on the account card.
- Extra user seats or unmetered TCP tunneling endpoints were added to an organization.
How to locate the invoice and cancel
Following proper steps in the user dashboard ensures subscriptions are cancelled before renewal dates.
- Log in to the Ngrok Dashboard Open dashboard.ngrok.com and sign in with your email or GitHub/Google SSO.
- Access Billing Settings Click on Billing in the left sidebar to view active subscriptions and download PDF receipts.
- Cancel Subscription Click Cancel Subscription or Downgrade to Free to stop future recurring billing.
Frequently Asked Questions
Reviewing plan details helps developers understand feature limits on free versus paid tiers.
What features are lost when downgrading Ngrok to Free?
Downgrading removes reserved custom domains, TLS certificates, increased bandwidth limits, and multi-user team collaboration.
Can I get a refund on my Ngrok plan?
Ngrok subscriptions are non-refundable. When cancelled, access remains valid through the paid period.
Dispute Rights & Fraud Prevention
Understanding dispute rights ensures you know how to handle billing errors. Credit card companies provide robust fraud protections for online software transactions.
Independent reference — not affiliated with Ngrok LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Ngrok Pricing & Subscription Details https://ngrok.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges