The short answer
A NORDVPN* RENEWAL charge is an annual or multi-year VPN, anti-malware, and online privacy subscription from CloudDefense OU / Nord Security.
Why it shows up like this
A charge appearing on your statement as NORDVPN* RENEWAL or CLOUDFENSE OU indicates an annual or multi-year billing cycle for your NordVPN Privacy & Security Subscription. Managed by CloudDefense OU / Nord Security, these automated renewals typically happen every one or two years unless you disabled auto-renewal in your account settings.
Many cardholders encounter this charge unexpectedly because promotional discounts from an initial signup expire, causing the renewal to bill at standard retail rates between $59.00 and $120.00+. Shared household devices or secondary laptops where the software was previously installed also trigger auto-renewals without immediate user awareness.
To verify, log into your Nord account dashboard at my.nordaccount.com and review your billing history under active subscriptions. If you wish to stop future charges, you can cancel auto-renewal directly through the portal or contact 24/7 live chat support. NordVPN maintains a 30-day money-back guarantee for renewal charges if you request a refund shortly after billing. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? You might still
Review whether an introductory promotion expired or a family member installed the software on a shared device.
- A 1-year or 2-year promotional subscription bought previously auto-renewed at standard rates.
- A household member activated NordVPN on a router, phone, or streaming TV box.
- An add-on (NordPass password manager or dedicated IP) was bundled into the renewal.
What to do, in order
Follow these exact steps in your account portal to stop recurring billing.
- Log in to Nord Account Open my.nordaccount.com and log in with your email.
- Review Billing Section Click on Billing in the left sidebar and select Subscriptions to view active packages and renewal dates.
- Cancel Auto-Renewal Click Manage next to Auto-Renewal and select Cancel Auto-Renewal.
Quick questions
Who is CloudDefense OU on my statement?
CloudDefense OU is the billing entity based in Estonia that processes payments for Nord Security products including NordVPN.
What is NordVPN's refund policy on renewals?
NordVPN offers a 30-day money-back guarantee for both initial purchases and automatic renewals upon contacting 24/7 live chat support.
Independent reference — not affiliated with CloudDefense OU. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- NordVPN Billing and Subscriptions Knowledge Base https://support.nordvpn.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges