The short answer
A charge from NORDPASS* BUSINESS corresponds to corporate password management licenses and company vault security provided by Nord Security.
Why it shows up like this
A bank statement charge showing NORDPASS* BUSINESS corresponds to corporate password management licenses and organization vault security provided by Nord Security.
NordPass Business offers zero-knowledge business password storage, single sign-on integration, and dark web data breach scanners for corporate teams. Transactions appear on your company payment card when an annual organization subscription renews automatically, when an IT administrator adds new employee seat licenses, or when a business trial plan converts into an ongoing paid annual subscription.
To verify the transaction, log into the NordPass Admin Panel with your organization administrator account to review active user licenses and download PDF billing invoices. If you need to stop automatic renewals or adjust team seat counts, update your subscription settings in the admin dashboard. If an unrecognized charge occurs, contact customer support or dispute the billing with your card issuer under standard commercial rules. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Understand common billing events, including employee seat additions and automatic annual contract renewals.
- An IT administrator added new employee user licenses to the NordPass Business Admin Panel.
- An annual organization subscription renewed automatically on the company credit card.
- A business trial converted to a paid annual plan upon trial expiration.
How to locate the invoice and cancel
Access the admin management portal to inspect license counts and modify renewal settings.
- Log in to NordPass Admin Panel Open business.nordpass.com and log in with your organization admin account.
- review to Billing Details Click Billing in the left sidebar to inspect your active user licenses and download invoices.
- Manage Auto-Renewal Select Subscription Settings and disable auto-renewal or adjust seat count.
Frequently Asked Questions
Review details concerning prorated seat billing, refund guarantees, and customer support channels.
What is the refund policy for NordPass Business?
Nord Security provides a 30-day money-back guarantee for first-time subscriptions. Contact business support within 30 days of purchase to request a refund.
How are extra seats billed in NordPass Business?
Adding seats during an active billing term results in a prorated charge for the remainder of the current billing cycle.
Dispute Rights & Fraud Prevention
Explore standard business dispute rights when evaluating disputed corporate software invoices.
Independent reference — not affiliated with Nord Security. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- NordPass Business Plans & Billing Portal https://nordpass.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges