The short answer
A charge from OPSGENIE* ATLASSIAN represents on-call scheduling, alert routing, or IT service management integrations billed by Atlassian Pty Ltd.
Why it shows up like this
A billing descriptor reading OPSGENIE* ATLASSIAN represents an on-call scheduling, alert routing, or IT service management subscription billed by Atlassian Pty Ltd. Engineering and IT operations teams rely on Opsgenie to manage incident response rotations, dispatch automated alerts, and coordinate urgent system troubleshooting across technical infrastructure.
These charges appear on corporate or personal credit card statements when monthly or annual user seat licenses renew automatically. Adding new team members to active on-call rosters or converting a promotional free trial into a paid subscription tier will also trigger recurring billing under this merchant name.
To verify or cancel the subscription, sign in with administrator credentials at admin.atlassian.com and navigate to your billing and subscription settings. You can adjust active user counts or terminate recurring plans to prevent future charges. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Verify whether any developer or IT administrator in your organization initiated an on-call rotation plan or added paid user seats.
- An ongoing Opsgenie or Jira Service Management subscription renewed on the company card.
- New team members were invited to an on-call team roster, increasing the billed user count.
- A free trial of Opsgenie Standard converted to a paid monthly plan.
How to locate the invoice and cancel
Access the Atlassian administration portal to download historical tax invoices and review active product licenses.
- Log in to Atlassian Administration Open admin.atlassian.com and sign in with your Atlassian account.
- Review Billing & Invoices review to Billing > Subscriptions to view user counts and download tax invoices.
- Cancel Opsgenie Subscription Select Manage Subscription next to Opsgenie and click Cancel Subscription.
Frequently Asked Questions
How does Atlassian bill for Opsgenie user seats?
Atlassian calculates billing based on the number of active users assigned to Opsgenie in the Atlassian Admin console at the end of each billing cycle.
What is Atlassian's refund policy for Opsgenie?
Atlassian provides a 30-day money-back guarantee for first-time annual subscriptions and monthly subscriptions within 30 days of payment.
Dispute Rights & Fraud Prevention
Contact Atlassian billing support or your financial institution if you need assistance disputing an unauthorized subscription renewal.
Independent reference — not affiliated with Atlassian Pty Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Opsgenie Pricing & Plans Overview https://www.atlassian.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges