The short answer
This is an enterprise B2B charge. Pendo typically bills via annual or quarterly contracts for their analytics software, which often results in large, scheduled charges on a corporate credit card.
Why is Pendo charging my company?
The statement descriptor PENDO.IO represents charges originating from Pendo.io, Inc., an enterprise product experience and user analytics platform. When this billing entry appears on your corporate bank or credit card statement, it typically reflects an annual software subscription, quarterly contract installment, or user tier overage fee for software development and product management tooling.
Pendo provides product analytics, user guidance overlays, feedback collection, and in-app walkthroughs utilized by software engineering, product, and customer success teams. Because these enterprise subscriptions are negotiated commercial contracts scaled by Monthly Active Users or tiered seat licensing, charges are frequently substantial and billed automatically according to signed master service agreements.
To verify why your company was billed, check with internal product management, engineering, or procurement departments to locate the signed order form or software contract. If the charge appears unexpected or unauthorized, consult your internal accounting records before contacting your designated Pendo customer success manager or billing representative for clarification. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- An annual software contract renewal for Pendo Free, Growth, or Portfolio plans.
- Overage charges for exceeding your MAU (Monthly Active User) limits.
- Implementation or professional services fees.
How to verify an enterprise charge
If your accounting team does not recognize the charge, it is crucial to check with internal stakeholders before disputing it, as enterprise software often auto-renews based on contract terms.
- Check with your Product Management or UX teams to confirm they are actively using Pendo.
- Search your email for a Pendo Order Form or contract signed by an executive.
- Log into the Pendo platform as a billing admin to review the subscription status.
- Contact your dedicated Pendo Customer Success Manager (CSM) or account executive.
Why did Pendo.io, Inc. charge my card or bank account?
Charges from Pendo.io, Inc. under statement descriptor "PENDO.IO" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Pendo.io, Inc.?
Log in to your Pendo.io, Inc. account portal at https://support.pendo.io to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Pendo. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Pendo Pricing https://www.pendo.io
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges