What is the PERPLEXITY* PRO charge?

Why it shows up like this

The statement billing entry PERPLEXITY* PRO represents recurring charges from Perplexity AI, Inc. for their advanced conversational search engine subscription. When this charge appears on your bank statement, it typically corresponds to a monthly or annual renewal for Perplexity Pro, which grants users access to premium generative artificial intelligence models and enhanced web search capabilities.

Operating as an AI-powered research assistant, the Perplexity Pro AI Search Subscription allows individuals to query leading large language models, upload documents for detailed analysis, and execute deep research tasks. Monthly plans typically cost twenty dollars, while annual commitments offer discounted billing, renewing automatically on your anniversary date unless canceled beforehand through your profile settings.

To verify or cancel this subscription, log into your account profile via the official Perplexity website and navigate to the billing management dashboard. If you suspect an unauthorized transaction or experienced an accidental renewal after a promotional trial, you can reach out to customer support via email to request billing assistance. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? You might still

Unrecognized charges frequently occur when an introductory trial period converts into a paid annual subscription or when another household member enrolls using your shared payment method.

• A monthly or annual Perplexity Pro subscription auto-renewed.
• A free promotional trial from a hardware or telecoms partner expired.
• A family member subscribed on web or iOS for academic research.

What to do, in order

Reviewing your active browser sessions and email receipts is the fastest way to confirm whether a Perplexity account is registered to your personal or work email address.

1. Sign in to Perplexity Open perplexity.ai and log in with your Google, Apple, or email account.
2. Open Account Settings Click the gear icon in the bottom left and select Account to view active subscription details.
3. Cancel Subscription Click Manage Subscription and cancel recurring auto-renewal in Stripe.

Quick questions

Reaching out promptly to the support desk ensures your account cancellation or refund request is handled within the designated merchant window.

Dispute Rights & Fraud Prevention

If you confirm that the charge is fraudulent or unauthorized by any family member, contact your card issuer immediately to report the transaction and request a new card.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Perplexity AI Help Center https://www.perplexity.ai
• FTC: Disputing Credit Card Charges https://consumer.ftc.gov