The short answer
A PRIVATE INTERNET ACCESS* VPN charge is an annual or multi-year VPN security subscription from London Trust Media / Kape Technologies.
Why it shows up like this
A PRIVATE INTERNET ACCESS* VPN charge is an annual or multi-year VPN security subscription from London Trust Media / Private Internet Access. Millions of privacy-conscious consumers rely on this virtual private network service to encrypt internet traffic, secure public Wi-Fi connections, block unwanted ads using MACE, and protect browsing privacy across desktop and mobile devices.
Statement descriptors read PRIVATE INTERNET ACCESS* VPN, LONDON TRUST MEDIA, or PIA VPN. Subscriptions typically renew automatically on annual terms or multi-year promotional plans supporting unlimited simultaneous device connections. Users frequently encounter these recurring credit card charges when anniversary renewal dates arrive following an initial promotional sign-up.
To verify subscription details or stop future automatic renewals, sign into your client control panel on the official website using your username and password. You can inspect your account overview, check upcoming billing dates, and disable auto-renewal settings directly under your subscription management tab. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? You might still
Check whether another member of your household installed the privacy application on shared home computers or mobile devices.
- A multi-year or annual PIA VPN subscription renewed automatically on your credit card.
- A family member installed PIA on home computers or mobile devices.
- A dedicated IP address add-on was bundled into the renewal.
What to do, in order
Following the step-by-step account portal instructions ensures that subscription cancellations take effect before the next scheduled billing cycle.
- Sign in to PIA Client Control Panel Open privateinternetaccess.com and sign in with your username (e.g. p1234567) and password.
- Review Subscription Overview review to Account Overview to see active plan status and renewal dates.
- Turn Off Auto-Renewal Click Cancel Subscription under Subscription Overview to prevent subsequent billing cycles.
Quick questions
Contacting customer support promptly after an unexpected renewal charge helps determine eligibility for standard refund guarantees.
Who is London Trust Media on my credit card statement?
London Trust Media is the original operating company behind Private Internet Access (PIA).
What is PIA's refund policy on renewals?
Private Internet Access provides a 30-day money-back guarantee for both initial orders and renewal transactions upon contacting support.
Dispute Rights & Fraud Prevention
If you determine that your payment credentials were used fraudulently, notify your card issuer immediately to initiate a formal billing dispute.
Independent reference — not affiliated with London Trust Media. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- PIA Billing & Payments Knowledge Base https://helpdesk.privateinternetaccess.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges