The short answer
This charge represents a recurring subscription delivery from The Farmer's Dog. The company delivers customized, human-grade fresh dog food frozen on a set schedule.
Understanding The Farmer's Dog pricing
A charge reading THE FARMERS DOG*SUB on your bank statement represents a recurring subscription payment to The Farmer's Dog, Inc. for fresh, human-grade dog food delivered directly to your door. Pricing is calculated dynamically based on your dog's specific age, weight, and caloric needs, meaning subscription totals vary by pet profile rather than remaining a flat monthly fee.
This billing event occurs on a recurring schedule determined by your selected delivery frequency, such as every two, three, or four weeks. New customers frequently sign up using steep introductory discounts for their first box. Once the trial period ends, subsequent shipments bill at full retail price. This transition often causes confusion when cardholders notice a substantial price increase on their second shipment.
Because fresh dog food is perishable and ships packed in dry ice, subscription changes require strict cutoff windows. You must pause or cancel your deliveries through your online customer dashboard several days before your next processing date. Once a charge posts and food preparation begins, orders cannot be returned or refunded. For account modifications or shipping questions, contact customer support online.
- Check Shipping Schedule Log into your account to view when your next box of frozen food is slated to process and ship.
Why was my second charge so much higher?
The first box is heavily discounted. Subsequent deliveries bill at normal retail price, which can be significantly more expensive.
How frequently do they bill?
Billing frequency depends on the delivery schedule you selected (e.g., every two weeks, three weeks, or monthly).
Canceling or adjusting the subscription
Because the product is perishable and shipped with dry ice, order modifications require strict cutoff times. You must pause or cancel your account through the online dashboard several days before the next scheduled processing date.
If a charge has already posted to your account, it generally means the food is already being prepared or has been handed off to the shipping carrier. Perishable food cannot be returned for a refund.
- Log In Access your customer profile on thefarmersdog.com.
- Pause or Cancel Scroll to the subscription management section and select the option to permanently stop deliveries.
Can I just buy it once without subscribing?
No, The Farmer's Dog operates strictly on a subscription model, though you can cancel immediately after your first box arrives.
What if the food arrives thawed?
Contact customer support immediately. They typically issue a refund or rush a replacement box if a carrier delay compromised the food's safety.
Independent reference — not affiliated with The Farmer's Dog. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Farmer's Dog FAQ https://www.thefarmersdog.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges